Group of Offered Services which can be subscribed together.

That which is defined by marketing and proposed to prospects or Customers.
It is defined by: breakdown into Offered Services, eligibility Rules at Product level, Pricing Rules at Product level (one time or periodic).

Service which is offered to a Beneficiary if a Contract is active and a Service is required.
Example: Service “repair of a car” for an insurance Contract, Service “money transfer” for a banking Contract, Service “telephone call” for a “telecom contract” It includes: condition Rules, evaluation Rules to evaluate the Delivered Service, Pricing Rules if Delivered Service has a cost.

Solution Operated for an Enterprise according to its Solution Model.

Actor who executes Operation Processes. Ex: salesman, clerk, branch manager…

Set of irreversible Functions executed once for each Operation instance when it is complete, checked and authorized. An Application is a Business Transaction.

Actions executed by Enterprise Operations with their Operation Actors and Operation Informations.

Functions executed in Operations Processes as: read Customer Data or Compute Price.

Information used by Operation Processes as: Customers, Products, Contracts, Accounts…

Model (documentation and software) for Operations which includes:
· Operation Global Model (Process Map, Function Map, Service Map, Entity Map)
· Operation Detailed Model (Actor Model, Action Model and Data Model).

Defines an Entity life-cycle: an Operation is prepared in one or several steps by one or successive IT Users. When an Operation is Applicable (validity of data and authorized), it can be Applied, which means that irreversible Actions like the updates of other Entities can be performed.
An Operation can be Applied just once. After being Applied, the Operation can be kept persistent or archived. All Operations which enter the IS must be signed by an IT User so that it is possible to track who is responsible for changes and when these changes occurred.

Process for Operations like
· Primary Processes: Manage Product, Sell, Produce, Deliver
· Resource Processes: Manage Employees, Manage IT, Manage facilities
· Management Processes: provide aggregated Information to managers

Groups all Operation Actors with all Operation Processes they can execute and all Operation Informations.

Hierarchy of Organization Units which all depend from the same Organization Unit.
Example:
· a region composed of the regional headquarters plus regional branches is an Organization,
· as the whole Company composed of the different regions + Company Headquarters is also an Organization
The different Organization Units of an Organization may belong to different Legal Entities.

Worker (a Person) or Automate (a Computer) or Assisted Worker (Person + Computer) executing Activities. An Organization Actor belongs to a Position.

Entity which helps to describe the Organization System.
Example: Organization Actor, Organization, Organization Unit, Role, Right, Duty

Function which only exists for Organization purpose like: "Authorize Function", or "send to To Do List of an Actor", or "find next Actor" (used by workflow engine). Do not confuse with Business Function.

Node of a hierarchical structure like a Direction, a Department, a Branch. The smallest Organization Unit is the Position.
Attributes of the Organization Unit:
Type of the Organization Unit (department, division, branch…)
Organization Unit Role,
Position of Organization Unit leader,
parent Organization Unit and sub Organization Unit (s)…

Sub chain of Actions of an End to End Process which are executed by the same Organization Unit.
“Execute a Customer order” is an End to End Order broken down into 2 Organized Processes, “Enter Order” triggered by the Customer request and “Deliver Goods” triggered by an Organization Event (such
as: truck is full).
An End to End Process may correspond to a single Organized Process. An Organized Process may execute several Instances of End to End Processes (ex: “Deliver Goods” Groups deliveries).